STORE POLICY & DISCLAIMER POLICY
Shipping& Return
Shipping Policy
FOB to NY
Overruns and underruns: We reserve the right to ship up to 1-2% under or over the quantities ordered.
For hand sanitizer and power banks, a DG fee will be automatically applied to the order at a rate of $42.5 per carton (with a weight limit of 22 lbs per carton). To ensure safe delivery of ceramic mugs and drinkware, a Protective-Pack box will be used at a rate of $6.75 per carton. Orders shipped to multiple destinations will incur additional charges. Any claims regarding delayed merchandise must be made directly to the carrier. Moonlight's Products' responsibility ends once the merchandise is delivered to the carrier. Please note that air shipping cannot be used for international shipments or items containing lithium batteries. We do not accept C.O.D. shipments. Our primary carriers are UPS, FedEx, and DHL.
Shipping time reference:
Air: 6-8 business days
Air+Ground: 12 business days
Ship: 30-32 business days
Ship+ground: 28 business days
*Pricing varies based on different shipping methods.
Return & Exchange Policy
Every return must be processed using Moonlight's RMA form. A factory authorization number must be obtained in writing before returning merchandise for any reason, or our Receiving Department will not accept the return shipment. Returns must be shipped within 12 days of purchase. Once blank items are decorated, no returns will be accepted. All boxes containing blank items must be inspected and verified as the correct product ordered before decorating. Made-to-order items cannot be returned or exchanged. For third-party orders, it is the decorator's responsibility to verify receipt of the correct product. Returns of blank items will incur a restocking fee of 20% to 50%. Shipping and freight charges are non-refundable. Imprinted merchandise is non-refundable unless authorized. Decorated product orders must be cancelled before production begins, and a cancellation fee of $100 to $500 will apply. Less than minimum quantities are available; please call for prices.
Imprint Method
Ceramic: PMS color match not available. Note: Because of high firing temperature of ceramic enamels, exact color match cannot be guaranteed.
Pad-Printing: PMS color match - FREE.
Exact color match cannot be guaranteed on re-runs or proofs.
Silk-Screen: PMS color match - FREE. Exact color match cannot be guaranteed on re-runs or proofs. Double hit is recommended for better ink coverage when printing light ink colors on dark-colored canvas.
Embroidery: PMS color match cannot be guaranteed. Our price includes up to 7,000 stitches (1 color, front panel only). Additional charges are charged by additional stitches.
Transfer Printing: PMS color match - FREE. Please Note: Exact color match cannot be guaranteed on re-runs or proofs.
Debossing: Art must be submitted in one color, with text at least 1∕8" H. PMS color match cannot be guaranteed.
Digibrite Printing: PMS color match not available. PMS color match cannot be guaranteed.
Imprint Area
Imprint area specifications for individual items can be found on our website. The maximum imprint areas stated on the website are for one-color silkscreen printing. The size and location of the area may vary depending on the decorating method and artwork or logo you provide. We recommend staying 20% under this area. Unless specified at the time of order, we will enlarge or reduce your image to fit within these areas. The artwork will be enlarged or reduced proportionally in both width and height. Therefore, if you request maximum imprint area, only one dimension may be maximized and guaranteed. Additionally, a full-color imprint may have a smaller imprint area.
Virtual Proof
A virtual proof is an electronic document, usually in PDF format, that we can supply to show how your logo/details would look when branded on a given product. Please note that the virtual proof may not be 100% accurate to the real product. The preproduction proof is the final proof for the project. For rush orders, we will not send out a virtual proof or preproduction proof, even if requested. Orders for which an insufficient amount of time has been given from the order date to the delivery date are considered rush orders.
Design Service
All information and requirements have to be clarified before the design starts. Additional requirements added during the design process may result in an additional charge.
We can change one designer for free when you're not satisfied with the first draft including 3 revisions.
We only issue a 70% refund after the first draft (3 revisions), 50% after the second draft (3 revisions), and 30% refund after the third draft(3 revisions). Once the order starts, we are not able to issue a full refund.
Country of Origin
Country of origin marking may be molded or imprinted onto the products. This is a federal requirement. Please request a sample to make sure placement is acceptable to your customer before ordering.
Damage/ Defective products:
Damage to your product during shipping or transit is something that can happen regardless of precautions taken.
Our defect rate is up to 2%. If you have more than 2% of defective products, the damaged/ defective items will be credited.
Disclaimer Policy:
Due to variances in materials and other circumstances beyond our control, Moonlight Group Inc. cannot guarantee continuity of shade, color, size, texture, or construction of finished goods from lot to lot. All dimensions have acceptable variations that are dependent on the product's manufacturing tolerances. The virtual proof is not an actual sample, but a computer-generated image that portrays the finished product as accurately as possible. Pre-production samples are examples of what will be produced during the manufacturing process and are garments produced in the facility that will manufacture the bulk order. The pre-production sample picture will serve as the final approval evidence for customers. As a general market rule, the rated capacity of power banks is 25% to 35% lower than the advertised mAh, and some models may be up to 50% off the stated mAh. Moonlight is not responsible for the difference between the real and stated capacity.
Regarding the last action rule, Moonlight only considers the last approval (invoice and virtual proof) as effective instruction for the order. If the last approval was made by the customer, our company is not liable for any modifications or mistakes. Finally, Moonlight Group Inc. is not liable for delays caused by acts of God, material shortages, shipping, or customs interventions.
Non-Medical Use Statement
Please be advised that, as an importer and distributor of KN95 respirators and disposable masks, Moonlight Group Inc is not licensed to engage in the sale of medical grade protective equipment or to sell products directly to the general public.
According to FDA regulations, federal laws and state laws, our products are NOT currently permitted to be used as medical devices in any hospital, health-care center or surgical center. By purchasing KN95 respirators and disposable masks, you expressly release Moonlight Group Inc from any and all legal responsibility arising from the use of such equipment.
Our goal is to help our customers and their employees to better fight against COVID-19 during this challenging time. Please make the best use of our products according to all applicable laws and regulations and follow the instructions for their proper use.
Rush Orders
Orders requiring less than normal production time must be confirmed by Moonlight Group's sales team, and AIR SHIPMENT must be authorized.
Orders require less than normal production time MUST HAVE FACTORY AUTHORIZATION before being accepted, and a rush charge will apply depends on the products.
Product Colors
Specific assorted color requirements might have assorted colors fee when placing the order.
Please confirm before placing the order.
For some products, customers are not able to determine the item colors in the order.
Certification
Moonlight Group offers California Prop 65 , CPSIA, EN71, CE, UL List, FCC of our products.
Please call for details and pricing. ( Products versions are different)
Privacy & Safety
Your privacy is important to Moonlight Group Inc.
Your Personal Information – During your use of the Website, you may be asked to voluntarily provide personal information, such as your personal name, email address, postal address, telephone number, birth date, occupation, present employer and other information) in order to participate in sweepstakes or contests, submit suggestions or comments, request information regarding becoming a partner or other online interactive activities. You can choose not to provide certain requested personal information, but then you may not be able to use certain services provided by Moonlight Group Inc. or access or use certain features of the Website.
Use of Your Personal Information – Moonlight Group Inc.uses your personal information for the following purposes and as otherwise permitted by applicable law: (a) to help us understand better visitors’ use of the Website; (b) to fulfill prizes; (c) to respond to specific requests from you; (d) to contact and correspond with you regarding your inquiries to Moonlight Group Inc., Inc.; (e) to contact and correspond to you regarding promotions offered by Moonlight Group Inc., its suppliers and contractors; and (f) to evaluate your suitability as a prospective partner/integrator and (g) to protect the security of the Website when necessary. Moonlight Group Inc. may also develop a confidential profile for you, which will be used to provide services to you and facilitate your use of the Website, and may keep a record of all communications with you.
Emails and Newsletters from Moonlight Group Inc. – From time to time, Moonlight Group Inc. may send to you email or other communications containing information about Moonlight Group Inc., product information, the Website and other matters Moonlight Group Inc. believes will interest you. At any time you may ask Moonlight Group Inc. to stop sending you email, newsletters and other information by sending your request to Moonlight Group Inc.’s Privacy Officer at one of the addresses noted below. Also, each email Moonlight Group Inc. sends to you will tell you how to decline further unsolicited communications.
Disclosure of Your Personal Information – Moonlight Group Inc. may disclose your personal information in the following circumstances and as otherwise permitted by applicable law:
(a) Disclosure to Authorizing Persons – If you use the Website on behalf of another person or organization (such as your employer), Moonlight Group Inc. may provide your personal information to that authorizing person or organization. If you do not wish your personal information to be disclosed to the person or organization on whose behalf you use the Website, you may not use the Website.
(b) Disclosure to Affiliates, Agents and Suppliers – Moonlight Group Inc. may provide your personal information to its affiliates, agents, suppliers and service providers in order to provide services to you. Moonlight Group Inc. requires its affiliates, agents, suppliers and service providers to agree to use your personal information only for the purposes for which it is provided to them, and to protect the privacy of your personal information in a manner that is consistent with this Policy. If at any time you do not wish your personal information to be disclosed to certain or any other persons, please send your request to Moonlight Group Inc.’s Privacy Officer at one of the addresses noted below; however, this may affect your ability to use the Website or receive services from Moonlight Group Inc.
(c) Disclosure in Business Transfers – Moonlight Group Inc. may be involved in the sale or transfer of some or all of its businesses. As part of that sale or transfer, Moonlight Group Inc. may disclose your personal information to the acquiring organization, but will require the acquiring organization to agree to protect the privacy of your personal information in a manner that is consistent with this Policy. If at any time you do not wish Moonlight Group Inc. to disclose your personal information as part of the sale or transfer of some or all of its business, please send your request to Moonlight Group Inc.’s Privacy Officer at one of the addresses noted below.
(d) Law Enforcement and Legal Disclosure – Moonlight Group Inc. may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where Moonlight Group Inc. has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to its legal counsel. Moonlight Group Inc. has no control over, or liability for, those persons’ use and disclosure of your personal information, and that use and disclosure is not subject to this Policy.
Ensuring Accuracy of Your Information – Moonlight Group Inc. will make reasonable efforts to ensure that your personal information is accurate and complete. Subject to certain exceptions and limitations prescribed by applicable law, you may request corrections to your personal information in order to ensure its accuracy and completeness. Requests for corrections to your personal information should be sent to Moonlight Group Inc.’s Privacy Officer at one of the addresses noted below. If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required. You can help Moonlight Group Inc. maintain the accuracy of your information by notifying Moonlight Group Inc. of any changes to your personal information
Depersonalized Information – Moonlight Group Inc. may use personal information to create non-personal information regarding the use of the Website and related services. Moonlight Group Inc. may then disclose that non-personal information to other persons and permanently retain that non-personal information for future use.
Business Contact Information – To the extent permitted by law, the provisions of this Policy concerning “personal information” do not apply to information (such as your personal name, position or title, business address, business telephone number, business fax number and business email address) which enable you to be contacted at a place of business.
Location of Information – Moonlight Group Inc. will store and process your personal information in Canada and the United States of America.
Securing Your Information – Moonlight Group Inc. employs reasonable security safeguards appropriate to the sensitivity of the personal information in its possession or under its control in order to protect that information from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. Only those persons who need to have access to your personal information in order to carry out their duties with respect to the uses set out above will have access to your personal information. Nevertheless, security risks cannot be eliminated and Moonlight Group Inc. cannot guarantee that your personal information will not be used or disclosed in ways not otherwise described in this Policy.
Product Safety Policy Statement
Products on Moonlight Group website tare noted to contain one or more small magnets should be kept away from all children. Do not put in nose or mouth. Swallowed magnets can stick together across intestines causing serious injury or death. Look for immediate medical attention if magnets are swallowed.
Payment Methods
Check
Credit / Debit Cards (3.5% merchant service fee will apply to the order)
Wire transfer/ ACH Transfer
Paypal/ Zelle